广州拓培人力资源顾问有限公司是中国第一代的专业的人才顾问公司，自1997年成立以来，连续十年来已成功地为众多在中国经营的跨国公司、欧美外资公司、香港公司以及有一流实力的国内公司等各类具代表性的中外著名企业提供了优良的人才寻访服务。
经过多年在人才行业的经营，我们积累了丰富的人才信息资源，形成了一套高效快捷和专业性的运作模式，培养了一批经验丰富的顾问团队，使我们在猎头服务方面具有很大的行业竞争优势，在行业中享有很好的声誉。
☆ 丰富运作经验和大量的成功案例积累使我们更加了解中国市场状况和客户的真正需求，为我们的客户更快更准地找到最合适的人才；
☆ 拥有丰富行业知识和广泛人际网络、专业且高质素的职业顾问团队是我们能够持续为客户提供良好服务的保证。
☆ 行业中最先进的信息资源管理系统，越来越庞大的高级人才数据库，不断更新、跟踪、淘汰、更新和补充各行业的专业人才，更高效快速地为客户提供合格候选人；
另外，我们凭借着在本地人力资源界的广泛社会关系和充实的信息来源，以及对本地外资企业行业背景及相关的薪酬福利政策的了解：连续多年为企业提供有效的薪酬福利服务。正是这份对市场薪酬状况的敏感，令我们在人才寻访的过程中及时掌握和捕捉到各行各业职位薪酬的市场变动趋势，和为人才寻访的企业提供递延增值的薪酬顾问服务。
进入21世纪，科技日新月异，整个社会高速发展，人们的价值观念发生很大变化，企业的管理思维及用人模式也在改变，拓培顾问公司将积极地面对这种变化，以进取、创新、有建设性的服务迎合时势更好地为我们的客户提供高品质的人才招聘服务。
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广州拓培人力资源顾问有限公司 |
职位：
Customer Service Manager
汇报对象：总经理
职位要求：
- 本科其以上学历，7年以上相关工作经验
- 3个月内到位
主要职责：
To consolidate and set up national CS team with clearly identified CS deliverables
To develop national S.O.P. for both hotline service and customer issue management.
To upgrade CS system/ software
Customer Service Guardianship
To develop 10 Top Customer Value
To identify front line service review KPI, and timely review with Ops Heads.
To monitor and provide timely customer feedback to Ops/Area Mgrs and management for on going service improvement.
To employ customer survey (currently Mystery Shopping program) to measure actual deliverables, and forecast needs/ trends on service requirement, with the help from Research Manager.
Closely work with Retail Academy, develop enhanced service training for front line and hotline staffs.
Customer Inquiry and compliant
To establish sufficient multi-channels to avail customer feedback, i.e. in store mail box, customer service email box, hotline, etc.
To supervise Issue specialist for all inquiries and complaint handling.
To cooperate with Legal or PR Dept. to handle severe customer complaint/ issue
Customer Hotline To set up and manage national customer hotline call center
To review and optimize working flow and complaint handling procedure.
To establish evaluation and monitoring system for hotline service
To equip with necessary facilities and software, i.e. hotline live record, voice recording etc.
To engage hotline team with latest promotion/ market activities, offering.
用人要求：
Experience
6+ years working experience in customer service, with at least 2 years managerial role.
Working experience in call center management, or customer service experience in Retail, Insurance, banking or Hotel Courtesy is preferred.
Attributes:
With bachelor degree, or above.
Good command of English, especially in speaking and writing.
Good PC skills.
Strong leadership, managerial skill, problem solving skills.
Excellent cross culture communication and interpersonal skills with all levels of the organization.
薪酬待遇：
税前年薪 12万—18万 预计截止时间：2024/5/9
公司简介：
京公网安备 110105001605号