职位： 客服总监

1. 本科其以上学历，2年以上相关工作经验
2. 3个月内到位

岗位职责
itle: Front Office Manager 前厅经理/客服总监（营运中心）
Report to: BU GM 营运中心总经理
Position Overview:
Management of the day to day operation of Front Office, Telephones, and so on.
Ensuring that service standards are maintained in these areas, profitability maximized and customer’s needs met.
管理购物中心日常运营，与其他部门密切合作以保证各部分的服务标准，利润最大化和满足客人需求.
Responsibilities:
1. Management of the shopping mall Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the shopping mall locality.
管理商场的运营以达到市场领先地位。
2. Responsible for marketing and sales activities during the period of pre-opening and operation to maximize the effect of shopping mall’s brand and earnings.
负责促进购物中心开的销售以及市场推广活动，使公司的品牌效应以及收入最大化。
3. Effective supervision of all customer services processes follow set procedures and are customer focused.
有效的流程管理以确保购物中心待客的各项工作都符合规定程序，并关注客人感受。
4. Deal with guests’complaints and accumulate experience. Encourage the team to
Achieve total customer satisfaction.
处理客人投诉并总结经验，在团队内推广并达到客人完全满意。
5. Effectively leading and motivating all department staffs.
有效地领导和激励部门所有员工。
6. Establish on-going On Job Training Programs within the department.
建立持续的部门技能培训
7. Appraise staff performance;ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as equired.
定期进行绩效考核,评价员工工作表现；保证前线员工试用期及年度绩效评估的执行；并提供绩效改正建议和咨询。

岗位要求
学历要求：大专或以上
性别要求：女
语言要求：普通话
专业要求：不限
年龄要求：25-35
总工作年限：2年以上
任职资格的具体描述：
1. College degree or above, with at least 2 years of experience in the similar poitions in an international hotel.
大专以上学历，两年以上大品牌中同类职位的工作经验。
2. Be proactive, detail-oriented, and strong service awareness.
积极主动，细节导向和良好的服务意识。
3. Good management skill and leadership.
良好的管理技巧和领导能力。
薪酬福利
职位年薪：30-40万
薪资构成：底薪
年假福利：国家标准
社保福利：国家标准
补充说明
企业介绍
招聘这个人的目的是想提商场整体的客户满意度和消费体验度。 优化客服系统，制定客服标准。 下属有：现在有400人 call center 和4名直接下属。
注意：无地产相关经验者勿投！！！